As one of our customers, our objective is to make every effort to optimize the operation and the technical standard of your production line at all times and to ensure your total satisfaction

Training

We offer training to the customer’s personnel during testing of ordered machine in our plant prior to delivery.

When installation service is requested, we also offer training by our skilled technicians at the customer’s premises during machine installation, includes machine start up, operation, maintenance, and troubleshooting of the machine.

For some specific cases, request for extension of training at customer’s premises can be arranged.

Manual

Operation Manual is included for every deliver machine. The manual consist of detail information on safety instruction, installation, start-up, operation, maintenance & service, technical drawings, parts list, and electrical circuit diagram.

Spare Parts

We integrated our machine with quality parts and components which are available globally. To assured an immediate and accessible assistance, we also keep in our stock essential parts for any urgent need of the customers.

Our manual are provided with parts list, when ordering spare parts, please indicate the machine serial number and certify the exact spare parts number to ensure dispatch of spare parts within the shortest time.

Technical Support

Our sales and technical personnel are technically competent and willing to assist customer over phone, fax, or email to provide quick solution related to operation or maintenance of machine.

Technical Assistance

Our extrusion line are design and manufacture to work in the strict production environment while provide optimum output and quality result.

However, in case of a technical problem, please proceed as follow:

• Analyze the problem and the possible problem causing situation.
• We recommend to firstly read the “Trouble Shooting” Chapter in the instructions manual.
• If the problem still cannot be solved, please contact us for technical support. It is significant to provide your company name, the name plate details such as TYPE, Manufacturing NO., and detail information about the condition of the diagnosis.

The more information you provided, the easier it is for us to assist you timely and efficiently.

We stand behind our equipment and is committed to keeping our customer’s production line running 24 hours a day, 7 days a week.

top